Return & Refund Policy

At Astro Prints 3D, we want you to be happy with your purchase. This Return & Refund Policy explains your rights and the process for returns, refunds, and cancellations.

European Union Customers – Right of Withdrawal

If you are located in the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, subject to the exemptions described below.

The withdrawal period expires 14 days after the day you (or a third party designated by you, other than the carrier) receive the final item in your order.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires.

How to Start a Return or Withdrawal Request

You may initiate a return or withdrawal request through your customer account portal:

https://account.astroprints3d.com

If you completed checkout using only a phone number and did not provide an email address, you may not be able to access the account portal. In that case, please use the return link included in your SMS order confirmation or contact us directly for assistance.

Return Conditions

To be eligible for a return, items must:

• Be returned within the applicable return period.
• Be unused and in their original condition.
• Include all original components and packaging where reasonably possible.

We reserve the right to reduce a refund amount if an item has been handled beyond what is necessary to inspect its nature, characteristics, and functionality.

Custom and Personalized Products

Many Astro Prints 3D products are manufactured on demand and may be customized, personalized, or produced according to customer specifications.

Under applicable EU consumer protection laws, the right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized.

As a result, custom-made, personalized, made-to-order, or specially produced products may not be eligible for cancellation, return, or refund once production has begun.

If you are unsure whether a product qualifies as a custom or personalized item, please contact us before placing your order.

Return Shipping Costs

Unless the return is due to a manufacturing defect, incorrect item received, or other error on our part, the customer is responsible for the cost of returning items.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item(s), we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever occurs first.

For eligible EU withdrawal requests, we will also refund the cost of the original standard outbound shipping method selected at checkout, as required by applicable law. Additional charges for expedited or premium shipping services are not refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photographs of the issue.

We will work with you to provide an appropriate resolution, which may include a replacement, repair, store credit, or refund, depending on the circumstances.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us through our website contact form or by replying to your order confirmation.